FAQ

Q. If the product I received is defective or if a different product than the one I ordered is received

A. If you receive a defective product or a product different from what you ordered, we will either return it or exchange it for the same product.

Please contact us using the inquiry form .

Q. I want to change my shipping address or email address

A. At our shop, you can change the delivery address or email address even after purchase. If you wish to do so, please contact us using the inquiry form .

Q. I ordered a product but it hasn't arrived yet.

A. Our shop orders the items you order from an overseas warehouse and ships them to you, so it generally takes about 7 to 15 business days (excluding weekends and holidays) after payment.

Depending on the shipping situation, it may take some time for your order to be shipped. If you have not received your order within one month of placing your order, please contact us via the inquiry form . A shop staff member will assist you.

I apologize for the inconvenience, but I appreciate your help.

Q. I purchased a product but haven't received a shipping email yet.

A. Once shipping is complete, a shipping email will be automatically sent to the email address you registered.

It's possible that the email ended up in your junk mail by mistake, so please check your junk mail box.

* If you have not received your order within one month, please contact us using the inquiry form . Our store staff will assist you.

Q: I would like a receipt.

You can download a receipt when you complete your order or from the order completion email.

Q. What if I order the wrong item?

A. We do not accept returns or refunds after payment has been completed.